Customer Care

Welcome to Gigi Brooks, the home to the most extraordinary children's furnishings in the world!

At Gigi Brooks we strive to offer an outstanding customer service experience at all times. From the moment you arrive at our luxury online boutique, until you unwrap your precious purchases in the comfort of your own home, you'll be in the care of a knowledgeable, experienced team who specialise in unique, high quality goods for babies and children.

We know that those browsing our collection of luxury children's nursery furniture, toys, lifestyle accessories and special occasion gifts are shopping for the most precious people in their lives and for this reason, we take great care over every detail, offering assistance and advice from the outset, packaging our parcels beautifully and providing speedy 48 hour and next day delivery options. Our White Glove Delivery Service allows us to go the extra mile for our customers, hand delivering your goods via a specialist team to the room of your choice. Our expertly trained professionals will then unwrap and assemble everything to your satisfaction before removing any unwanted packaging to be recycled.

Our price is all-inclusive and it is the final price you pay with no other unexpected charges such as import freight costs, duties and VAT, unless you are ordering outside of the UK (please see 'International Orders' in our Terms and Conditions).

When you're shopping for the people you love, nothing should be left to chance. Founded on the principles of design, individuality and creativity, we stock only the finest furniture, homewares and accessories. Moreover, we're always on hand to answer any questions and happy to help guide you through difficult decisions. Our in-house interior design specialist offers invaluable support. Whether you're creating a nursery from scratch, transforming a room for your toddler, or creating something special for a teenager, we can cater to all your design needs. If you can imagine it, we can bring it to life, down to the smallest detail. 

We take pride in offering our customers the best shopping experience and customer service possible. If you cannot find the information you're looking for on this page, please contact us on  +44 (0)1507 608 251, or email customerservices@gigibrooks.com

Our office hours are 9.00am until 5.30pm GMT Monday to Friday. If you are calling us after hours, please leave a message and we will return your call promptly.